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Privacy Policy

Last updated: 01/01/2025

This Privacy Policy explains how Dr Izabela Saftei (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit dr.izabelasaftei.com, book an appointment, or receive treatment.

1. Who We Are

Dr Izabela Saftei
Email: dr.asafteizabela@gmail.com

2. The Data We Collect

  • Identity & Contact: name, date of birth, email, phone.
  • Medical & Consultation: health history, photos (with consent), contraindications, treatment notes.
  • Booking & Payment: appointment details, transaction references (we do not store full card details).
  • Website Usage: IP address, device info, cookies/analytics (see Cookie Policy).
  • Marketing Preferences: opt-in choices for email/SMS.

3. How We Use Your Data (Lawful Bases)

  • Provide clinical services (consultation, treatment, aftercare) — performance of a contract.
  • Medical records & safety — legal obligation and legitimate interests; special category data processed under healthcare basis.
  • Appointments & reminders — performance of a contract / legitimate interests.
  • Payments & invoicing — performance of a contract / legal obligation.
  • Marketing communications — consent (you can opt out anytime).
  • Site analytics & improvement — consent (non-essential cookies).

4. Sharing Your Data

We only share what’s necessary with trusted parties:

  • Booking & scheduling tools (e.g., Amelia) to manage appointments.
  • Payment processors for secure transactions.
  • Clinical referrals (with your consent) where appropriate.
  • IT/hosting providers for secure operation of our website and systems.
  • Regulators or legal authorities where required by law.

5. International Transfers

Some providers may process data outside the UK/EEA. Where this occurs, we rely on adequacy regulations or Standard Contractual Clauses and additional safeguards.

6. Data Retention

We keep records only as long as necessary: clinical records in line with healthcare guidance/legal duties; booking/financial records per tax and accounting rules; marketing data until you opt out or your consent expires.

7. Your Rights

  • Access, rectify, or erase your data.
  • Restrict or object to processing.
  • Data portability (where applicable).
  • Withdraw consent at any time for marketing or photos.
  • Complain to the ICO (UK) or your local authority.

To exercise your rights, contact: dr.asafteizabela@gmail.com.

8. Security

We use appropriate technical and organisational measures to protect your personal data, including secure hosting, access controls, and staff training.

9. Children

Our services are for adults (18+). We do not knowingly collect data from minors.

10. Changes

We may update this policy to reflect changes in law or practice. Any material updates will be posted here with a new “Last updated” date.